Registration Number: CS2023000293

TLC Support Services

TLC Support Services aims to recruit qualified, experienced and enthusiastic individuals to deliver quality care

Healthcare & Support About Us

TLC Support Services is a privately owned service which delivers a care at home service to service users over 18 years of age in West Lothian and Falkirk areas.

TLC Support Services aims to provide a high-quality personalised support care service to clients in the comfort of their own homes and to ensure that the care service is provided with flexibility, diligence, non-discriminatory and in a respectful way.

We aim to leave our clients with a high level of satisfaction with their care and support. We treat each individual with respect and remain sensitive to individual needs, abilities and aim to promote their independence and personal dignity.

We strive to offer a flexible and adaptive efficient and professional service which is tailored to meet each individual’s needs.

Healthcare & Support Mission Statement

Our mission is to significantly improve the quality of life for people with health and social care needs by creating a safe and nurturing environment through the provision of a wide range of nursing, care and support services.
To improve the quality of life of all the Service Users in our care.
To provide care as stipulated on the agreed Care Plan.
To provide care using Staff that is qualified/trained, PVG checked matching the needs of the Service Users in our care.
To ensure that equality and diversity is upheld in both our recruitment selection and those we care for.
To ensure that all Carers and Support Workers deliver services to the standards laid out by the organization and its regulatory bodies.
To ensure that the service is delivered flexibly and in a non-discriminatory fashion.

To ensure that our clients’ needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, age, parenthood and disabilities or impairments.

We regularly review our services and systems in line with ISO 9001:2008

Healthcare & Support Our Values

Integrity – Maintaining a high level of professionalism through transparency and accountability

Belonging – Focusing on the holistic aspect of the client and encompassing their mental, social and physical needs

Partnership – Incorporating family and multidisciplinary team to ensure a person centred approach to care

Communication – Open, honest and transparent information sharing with everyone involved